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AVIT Technologies would like to introduce a Cost-Saving Program. You are not required to pay a premium cost for Maintenance Contract yearly. You only pay what you required us to service YOU.
AVIT Per Incidents Policies:
1) An Incident is defined as a single discrete problem. It is not necessarily just call or email. It may take more than 1 contact to close incident.
2) Sign up with us up 10 to 12 on-site incidents call with phone-support ranging from Workstation to Mid-Range Server
3) Un-used Incidents coupon can be brought forwards to the following year, no validity date
4) Incident comes with coupon, upon completion; the coupon must be given to On-site Engineers. A service report will be generated for your references.
5)
Incident call does not come Replacement of Hardware/Parts. Faulty of
Hardware/Parts wills replacement at customer’s cost.
AVIT Technologies
had the full range of Hardware/Parts to replacement. It can be purchased
directly from us without any harass to purchase from others vendors
6)
Incidents call consists
of:
Regular systems health-check for patches.
Performance tuning
Security improvement and auditing
Provide on-site technical Support
Provide phone and email Support
Conduct monthly data backup, hardware maintenance check and
OS critical patches.
| Level of Priority Plan: |
| 1st Priority-Gold Plan- 2 working hours (7 x 24 or 5 x 8) |
| Enterprise-critical. Production Server or application not function |
|
|
| 2nd Priority-Silver Plan- 4 working hours (7 x 24 or 5 x 8) |
| Server impact. Product inconsistency, decreases customer productivity |
| 3rd Priority-Bronze Plan- 5 working hours (7 x 24 or 5 x 8) |
| Degrade operations. Product inconsistency slightly (able to work around problem) |
Best buy and Special offers from AVIT Technologies, which you will enjoy the fantastic promotions on HOT Favorite FROM SUN ULTRATM 80 WORKSTATION UP TO SUN ENTERPRISETM 880 SERVER
SUN FIRETM 280R WINS "SERVER HARDWARE OF THE YEAR"
Sun Products
Purchase any Sun Products, Sun™ Remanufactures Product or Sun™
Maintenance Services from us, you will get a voucher of up to $300* for Sun™
Education Services when you sign up any Sun™ courses with us.
Product Upgrades
As constant upgrades of Hardware are costly, let us design a custom
solution that fits your computing needs and assembled to your specification
fully tested. We also provide Sun™ compatible memory, external device,
CD-ROM & AXER™ External Subsystem.
AVIT Sun™ Maintenance Service Policy
|
Bronze
|
Silver
|
Gold
|
|
-On-site *Response Time Within **4 hours (Business days 9am to 5pm) -**Hardware - Replacement Within **24 hours -No cover - Data and Program Management |
-On-site *Response Time Within **2 hours(Business days 9am to 5pm) -**Hardware - Replacement Within **24 hours -No cover - Data and Program Management
|
-On-site *Response Time Within **2 hours -**Hardware - Replacement Within **24 hours -No cover - Data and Program Management |