FAQ

Frequently Asked Questions

1. What is the difference between AVIT & other companies?
2. What about your Engineers’ technical capabilities?
3. What about AVIT Pricing and the lead-time for delivery?
4. What does you Support Matrix include?
5. Any enhanced services for Maintenance Contract to customer?
6. What will the different in term of Valued-Added Services compare with other vendors?
7. What benefit does when we signed Maintenance Contract with AVIT?

1. What is the difference between AVIT & other companies?

Answer: Unlike others who provide “virtual spares” for maintenance standby at their premises, we practiced placing commonly (critical) breakdown parts at customer’s premises (if agreed) when they sign any Annual Maintenance with us. Parts will remain (T-loan) at customer’s premises until no Maintenance support is required. After each part(s) replacement, we will replenish the same for subsequent standby.

2. What about your Engineers’ technical capabilities?

Answer: Our SUN Certified Systems Engineer will handle our technical support calls (through mobile phones during after-office-hours) personally guiding customer on phone-support including on-site if any. All our engineers are capable of providing hardware & OS support on most of the SUN workstation, storage & server models, up to SUN Enterprise E10K.

3. What about AVIT Pricing and the lead-time for delivery?

Answer: Being a parallel importer with a trading office located in US, our price are at least 10% to 20% lesser, against the local distributors & or SUN Web-price. Our lead-time has always been 7-10 days (business days) upon confirmation unlike others’ 4 to 8 weeks (SUN Asia South). Our basic installation of Operating System and RAID setting are at Free of Charge. Customer only need to give us setup information prior to each delivery. Upon delivery, it’s simply plug-&-play!

4. What does you Support Matrix include?

Answer: ALL SUN O/S & Hardware (up to SUN E10K) with either:
a.      7x24x3/7x24x2 (mission-critical); GOLD Plan
b.      5x8x3 (standard office hours) on-site coverage; SILVER Plan
c.       On-site response: 2-hours (min.), 3-hours (max.) anywhere is Singapore

5. Any enhanced services for Maintenance Contract to customer?

Answer: Our engineers will provide monthly (12x per year) on-site visit for inspection & or fault-tolerance measure, to ensure customers’ system running at a precise capacity at all times. This also includes recommendation for upgrade (hardware / software), if any. Engineers will generate a Service Report to update customers about their Server’s health-status.

6. What will the different in term of Valued-Added Services compare with other vendors?

Answer: RAS (Remote Administration Service) our engineers will perform daily administrative include system management and housekeeping to ensure proper operation. We also conduct Security Maintenance for Network and Internet. VAR (Valued-Added Reselling) Email of security bugs/fixes, update latest patches. PS (Professional Services) Performance tuning provide tools to identify and isolate system resource, Operating Software security improvement or hardening.

7. What benefit does when we signed Maintenance Contract with AVIT?

Answer: Our “Loyalty Program” ensures that our customers will enjoy a discount (usually between 5 to 7%) upon renewal (roll-over) of Maintenance Contract with us for the 2nd year. Usually for the 2nd or 3rd years of the contract, the value of the contract will increase due to depreciation (much like industrial machinery & cars, etc.) of machine. On top of that, we will give a generous 5% discount for “No part-replacement”, if any, during the period of maintenance with us.

Contact us:
Tel: (65) 6785-8893
Fax:(65) 6786-8823
Email: sales@avittech.com